• You are welcome to return the goods you purchased from us within 28 days of receipt and in a re-saleable condition (i.e. in their original packaging, unworn, unwashed and complete with their original tags & labels intact). 

• No returns will be accepted or processed without prior written authorization.

• You will receive your refund, in the original method of payment, within a week of our receipt of the return and verification of the condition of the products.

• Due to hygiene reasons we are unable to exchange or refund bathroom and linens & bedding items once their package is opened. If these items are returned to us unopened, then you will be eligible for a refund (minus shipping costs).

• The customer is responsible for delivery costs of return, except for the item being faulty or the incorrect item being received. All returned materials will be subject to a 10% restocking fee, which will be deducted from your refund.

• We are unable to reimburse postage costs incurred for returns, and postage costs will be deducted from your refund. However, for faulty items, the customer will be provided with a pre-paid returns label. Please do not return the item without confirmation from our returns department. Should you return at your expense you may not be refunded your returns postage.

• To return an item, contact us via the chat window by choosing "I would like to return my purchase" OR send an e-mail to info@leruum.com with your order details (e.g. customer name, order number, reason for return, a picture or pictures of the item showing its current condition). If/when your return request is found eligible, we will provide a  return label.