Retours et remboursements

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Notre politique

Annulation de votre commande avant expédition

Vous avez changé d'avis concernant votre récent achat ? Ne t'inquiète pas! Vous avez le droit d'annuler votre commande avant l'expédition. Vous pouvez demander l'annulation par e-mail. Nous vous informerons si votre commande peut être annulée à ce moment-là. Si l'article a été expédié, vous avez le droit de refuser la livraison et il vous sera renvoyé sans frais.

RETURN & REFUND TERMS

• You may return goods purchased from us within 28 days of receipt. Items must be in re-saleable condition: original packaging, unworn, unwashed, and with all original tags and labels intact.

How it works: Once you notify us of your return, we will provide you with a pre-paid return shipping label. You simply need to print the label, attach it to your package, and drop it off at your local Royal Mail office.

Refund Processing: Once we receive and verify the condition of the returned items, your refund will be processed to your original payment method within 10 business days.

RETURN CONDITIONS

Hygiene Notice: Due to hygiene reasons, we cannot exchange or refund bathroom items, linens, or bedding once the packaging has been opened. If these items are returned unopened and in their original seal, a full refund will be issued.

Return Shipping Cost: For non-faulty returns, a flat-rate shipping fee of £5.00 will be deducted from your final refund amount to cover the cost of the return label provided.

Faulty Items: If an item is faulty or incorrect, we provide the return label free of charge, and no deductions will be made from your refund.

No Restocking Fees: We do not charge any restocking or administrative fees for returns.

CONTACT FOR RETURNS

To start a return, please email info@leruum.com with your order number.

Registered Office for Correspondence (return parcels are not accepted at this address):
1303 Dawson House 11 Circus Road West London England SW11 8EQ United Kingdom.

SUMMARY

  • Return Window: 28 days
  • Return Method: Pre-paid label provided by us
  • Return Fee: £5.00 (Deducted from refund)
  • Restocking Fee: £0.00

Écrivez-nous

Envoyer un e-mail : info@leruum.com
Envoyer un message WhatsApp

Appelez-nous au

+447471062986
Du lundi au vendredi de 8h à 17h

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